Postage

Where do you ship?

We ship all over the world! This includes the United Kingdom, Europe, the United States, Canada, Australia, France and Germany.

Please note, there are some countries which we do not send to, but if you have any queries please contact us via our Contact Us page or via our e-mail (contact@beeyoutifulgifts.co.uk).

How long does it take to ship my order?

Once you have placed your order, it usually takes 24-48 hours to process it for delivery. However, during busier periods, this may be longer.

If you'd like an estimate as to when your order will be posted/shipped, please contact us via our Contact Us page or via our e-mail (contact@beeyoutifulgifts.co.uk).

How soon will my order arrive?

This all depends on the product purchased (personalised items may take longer!), the service used (postal upgrades available at checkout) and where it's heading to (UK or overseas).

Royal Mail

Service	Features/Options
Royal Mail 1st Class (UK Only)	Next-day delivery aim for letters and parcels Aim to deliver the next working day including Saturdays
Royal Mail 2nd Class (UK Only)	Deliver in two to three working days including Saturdays
Royal Mail 1st Class Singed For (UK Only)	Next-day delivery aim for letters and parcels Aim to deliver the next working day including Saturdays Online delivery confirmation Signature on delivery
Royal Mail 2nd Class Signed For (UK Only)	Deliver in two to three working days including Saturdays Online delivery confirmation Signature on delivery
Royal Mail Special Delivery Guaranteed by 1pm (UK Only)	Aim to deliver next working day before 1pm (including Saturday* - this may incur an extra fee) Full tracking Photo and signature on delivery
Royal Mail Tracked 24 (UK Only)	Aim to deliver the next working day including Saturdays Tracking to delivery point Photo on delivery SMS or e-mail notifications to the recipient (must provide valid mobile and/or e-mail address) Flexible delivery options available - including Safeplace and Delivery to a preferred neighbour (must be changed before delivery is attempted!)
Royal Mail Tracked 24 with Signature (UK Only)	Aim to deliver the next working day including Saturdays Tracking to delivery point Photo on delivery Signature on delivery SMS or e-mail notifications to the recipient (must provide valid mobile and/or e-mail address) Flexible delivery options available - including Safeplace and Delivery to a preferred neighbour (delivery options must be changed before delivery is attempted!)
Royal Mail Tracked 48 (UK Only)	Aim to deliver within two working day including Saturdays Tracking to delivery point Photo on delivery SMS or e-mail notifications to the recipient (must provide valid mobile and/or e-mail address) Flexible delivery options available - including Safeplace and Delivery to a preferred neighbour (must be changed before delivery is attempted!)
Royal Mail Tracked 48 with Signature (UK Only)	Aim to deliver within two working day including Saturdays Tracking to delivery point Photo on delivery Signature on delivery SMS or e-mail notifications to the recipient (must provide valid mobile and/or e-mail address) Flexible delivery options available - including Safeplace and Delivery to a preferred neighbour (must be changed before delivery is attempted!)

How can I track my package?

All packages under £25 are sent via Royal Mail 2nd Class. The Royal Mail 1st/2nd Class service does not offer a tracked services, so the QR barcodes cannot be typed into Royal Mail Track & Trace. However, small parcels (eg. mugs or ceramic baubles) are scanned at their point of delivery with proof of location. This can be seen on Royal Mail Track & Trace.

Any orders placed over £25 will be sent via a tracked service (eg. Royal Mail 1st/2nd Class Signed For, Royal Mail 24 Hour Tracked). We take all our packages directly to our local Royal Mail Sorting Office. This means all of our parcels are taken immediately to the sorting department.

What if I am not at home?

If you are not home, most delivery providers will aim to schedule a new delivery date.

Royal Mail will usually leave you a card and offer a number of ways for you to receive your parcel.

Please note, if you're not home when delivery is due, you have to go to your local post office to collect your package in case it cannot be delivered to you.

My order has not arrived and I think it's lost in the post. Can you track my item?

UK Orders

For Royal Mail 1st/2nd Class delivery - unfortunately we cannot track the location of your item as this is an untracked service.

For Royal Mail 1st/2nd Class Signed For & Tracked 24 Hours - we can use the barcode to find the last scanned location of the item using the Royal Mail Track & Trace service. 

International Orders

We do send all International Orders via Royal Mail Tracked & Signed For. Using the barcode on the front of your parcel and on our online postal system, we can find the last scanned location of the item using the Royal Mail Track & Trace service.

Royal Mail do aim to try to deliver Tracked & Signed For items to Europe in 3-5 working days and worldwide within 5-7 working days. All items are fully tracked to delivery point and a signature is required on delivery.

However, despite their best efforts some services may be disrupted or delayed. We can only thank you for your patience and understanding.

Although it can be really frustrating when your order does not arrive within the estimated timeframe, we do not have any control over your order once it has been posted. We cannot submit claims until after 20 working days after the due delivery date for items going to Europe and after 25 working days for the rest of the world.

Further Questions

Please do not hesitate to contact us via our Contact Us form or via our e-mail (contact@beeyoutifulgifts.co.uk), if you have any further queries or questions.