PLEASE NOTE: We are away from Friday 31/05/2024 until Saturday 08/06/2024. All orders placed after 11am on 30/05/2024 will be sent on our return. Thank you!


General Questions

What is the status of my order?

Once you have placed your order, we will send you an order confirmation e-mail. We then send e-mails throughout each stage from processing to dispatch. Each step is explained below:

Order Confirmed: We have confirmed your order and successfully received payment.

Order Processing: Your order is currently in production in our workshop. We cannot accept any changes/edits to your order.

Order Dispatched: We have shipped your order via your chosen Royal Mail service or by your chosen delivery partner at the checkout.

You can also view the status of your order from the “Order History” section on your Account Page on the website.

Can I change my order?

We can only change orders that are not in the processing stage. This means changes/edits can only be made if your order is in the "Order Confirmed" stage. Once your order is under the status “Order Processing” or “ Order Dispatched” then we cannot accept any edits to your order.

To make changes to your order, please contact us via our Contact Us page or via our e-mail (


What payment methods do you accept?

You can purchase on our website using a debit or credit card. We currently use a third party provider, Stripe, to process all of our online payments. We also offer PayPal and Klarna.

Which currency will I be charged in?

You will be charged in pounds sterling (£).

Do you offer monthly payments or buy now pay later?

No, we do not accept any payment plan options at this moment in time. However, we do offer Klarna as a payment option.


Where do you ship?

We ship all over the world! This includes the United Kingdom, Europe, the United States, Canada, Australia, France and Germany.

Please note, there are some countries which we do not send to, but if you have any queries please contact us via our Contact Us page or via our e-mail (

How long does it take to ship my order?

Once you have placed your order, it usually takes 24-48 hours to process it for delivery. However, during busier periods, this may be longer.

If you'd like an estimate as to when your order will be posted/shipped, please contact us via our Contact Us page or via our e-mail (

How can I track my package?

All packages under £25 are sent via Royal Mail 2nd Class. The Royal Mail 1st/2nd Class service does not offer a tracked services, so the QR barcodes cannot be typed into Royal Mail Track & Trace. However, small parcels (eg. mugs or ceramic baubles) are scanned at their point of delivery with proof of location. This can be seen on Royal Mail Track & Trace.

Any orders placed over £25 will be sent via a tracked service (eg. Royal Mail 1st/2nd Class Signed For, Royal Mail 24 Hour Tracked). We take all our packages directly to our local Royal Mail Sorting Office. This means all of our parcels are taken immediately to the sorting department.

What if I am not at home?

If you are not home, most delivery providers will aim to schedule a new delivery date.

Royal Mail will usually leave you a card and offer a number of ways for you to receive your parcel.

Please note, if you're not home when delivery is due, you have to go to your local post office to collect your package in case it cannot be delivered to you.

My order has not arrived and I think it's lost in the post. Can you track my item?

UK Orders

For Royal Mail 1st/2nd Class delivery - unfortunately we cannot track the location of your item as this is an untracked service.

For Royal Mail 1st/2nd Class Signed For & Tracked 24 Hours - we can use the barcode to find the last scanned location of the item using the Royal Mail Track & Trace service. 

International Orders

We do send all International Orders via Royal Mail Tracked & Signed For. Using the barcode on the front of your parcel and on our online postal system, we can find the last scanned location of the item using the Royal Mail Track & Trace service.

Royal Mail do aim to try to deliver Tracked & Signed For items to Europe in 3-5 working days and worldwide within 5-7 working days. All items are fully tracked to delivery point and a signature is required on delivery.

However, despite their best efforts some services may be disrupted or delayed. We can only thank you for your patience and understanding.

Although it can be really frustrating when your order does not arrive within the estimated timeframe, we do not have any control over your order once it has been posted. We cannot submit claims until after 20 working days after the due delivery date for items going to Europe and after 25 working days for the rest of the world.


Do you accept returns?

We ask that you contact us for confirmation before sending any item back to us. We do accept returns in respect to the following conditions:

- The item must have been sold on our online store.

- The item should not have been used in any way.

- The return of exchange request is made within 28 days of delivery.

- The return is made within 14 days of the return request.

Please note, for items that have been personalised, we can only offer a like for like replacement if it is our fault.

To ask for a return, please contact us via our Contact Us page or via our e-mail address (

Can I exchange an item?

We do not accept exchanges.

Are returns free?

Returns are the responsibility of the buyer. Please feel free to contact us via our Contact Us page or via our e-mail address (

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our workshop.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our service accepting your return.


Can I leave feedback or a review for my order?

Absolutely! Feedback and reviews on purchases are extremely important to us. Not only do they provide us with feedback but they also help other customers when they come to find or purchase a gift for someone.

How do I leave feedback or a review for my order?

It's as easy as 1, 2, 3! 

1. Login to your account on our website.

2. Go to your order history and select the order then the item you wish to review.

3. Leave us a star rating and an optional feedback message/review and click submit.

After completing these 3 steps, and on successful publication of your review, you will receive your discount code(s).

Do I receive a reward for leaving feedback or a review for my order?

Yes, when you leave a review on our website after receiving your item, you will receive a discount code for money off your next purchase. Each time you place an order, you receive another discount code. However, please note that only one discount code can be used per each order.


Can I change the wording on a product?

We currently have a wide range of gifts which are partly personalisable (you can change part of the text but not the design, or you can add photos but can’t change the text), and ones which can’t be personalised, so we hope you’ll always be able to find something to suit your needs.

We understand that some people have special names for their family members outside of the usual Mum/Grandma/Daddy etc. on offer, and we do try to cover a good mix of terms within our range. If you don’t see what you're looking for but have a specific name you use for someone, we suggest getting in touch with us before placing your order.

Do you have content restrictions?

Yes, we do have content restrictions. We do not permit personalised products to include any content or material which:

  • Infringes anyone's copyright: in particular, you must ensure that you either own the copyright in an image or any other content that you wish to include in a personalised product or that you are fully licensed by the copyright owner to include that image or other content in the personalised product.
  • Infringes any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality.
  • Contravenes any applicable law (including, without limitation, any criminal law) or regulation.
  • Is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person.
  • Misrepresents identity or impersonates any person.
  • Includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person.
  • Contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group.
  • May harass, upset, embarrass or alarm any person.
  • Gives the impression that it emanates from or has been approved by us.
  • Advocates, promotes or assists any unlawful act.

Can I use non-English characters?

We are currently only able to reproduce/print Standard English text.

Although the website may show the International characters/emojis/symbols/characters with accents etc. it may not print as submitted.

Usually the system prints either question marks or small boxes in place of the Non-Standard English text. This indicates a character that is not recognised and we are unable to reproduce it for you.

Please feel free to get in touch if you'd like more information or to see if a certain character is possible.

Product Info

Where can I find the size of a particular product?

We aim to ensure that the approximate size of each product is listed on the individual listings. However, on occasion this can sometimes be missed or we may change supplier and vary between two slightly different sizes. With some of our products, they are available in a range of different sizes and shapes. If you wish for confirmation on a particular product size, feel free to get in touch and we'd be happy to help!

My Account

Help! I've forgotten my username and/or password. How do I reset it?

Don’t worry! For security reasons we don’t keep a record of passwords, but we can email you a link so you can reset it yourself in no time. 

Simply go to the "Sign In/Create Account" page, click on ‘Forgot Password?’ and enter your registered email address. Once you’ve requested an email you’ll shortly find a link in your inbox leading you to a page where you can reset your password. 

You can also change your existing password at any time by logging in and visiting the "My Account" page.

Simply head to "Account Security", type in your current password and your new password and click "Change Password".

How do I check my order status?

You can check the status of any order by going to the "My Account" section of the website and clicking on "Order History". Here you will find a list of all of the orders you have placed with us, alongside the date and time you ordered, the status and the total cost of the order. You can also view the contents of the order by clicking the "View" button next to the required order.

More information about the different order status meanings can be found in our "General Questions" category under "What is the status of my order?".

How do I change my address?

To change your address, simply head on over to the "My Account" page and click on "Addresses". Here you can choose whether to type in the address manually or find your address by typing in your postcode and choosing from the dropdown selector.

How do vouchers work?

How do I subscribe/unsubscribe from newsletters?

You can subscribe/unsubscribe from our newsletters at any point. Simply go to the bottom of any newsletter we have sent you and click "Unsubscribe". 

Alternatively, drop us a quick e-mail or message on the "Contact Us" page to let us know you wish to subscribe or unsubscribe from our newsletter and we can do this for you.

How do I delete my account?

Other Questions

Do you have a physical store I can visit?

We currently do not have any physical stores under our brand name or any in-store distributors of our products. We are an online store only, but watch this space!

Are your gifts sold anywhere else?

You can find our gifts for sale online on our Etsy Store.