My order has not arrived and I think it's lost in the post. Can you track my item?
UK Orders
For Royal Mail 1st/2nd Class delivery - unfortunately we cannot track the location of your item as this is an untracked service.
For Royal Mail 1st/2nd Class Signed For & Tracked 24 Hours - we can use the barcode to find the last scanned location of the item using the Royal Mail Track & Trace service.
International Orders
We do send all International Orders via Royal Mail Tracked & Signed For. Using the barcode on the front of your parcel and on our online postal system, we can find the last scanned location of the item using the Royal Mail Track & Trace service.
Royal Mail do aim to try to deliver Tracked & Signed For items to Europe in 3-5 working days and worldwide within 5-7 working days. All items are fully tracked to delivery point and a signature is required on delivery.
However, despite their best efforts some services may be disrupted or delayed. We can only thank you for your patience and understanding.
Although it can be really frustrating when your order does not arrive within the estimated timeframe, we do not have any control over your order once it has been posted. We cannot submit claims until after 20 working days after the due delivery date for items going to Europe and after 25 working days for the rest of the world.