How can I track my package?
All packages under £25 are sent via Royal Mail 2nd Class. The Royal Mail 1st/2nd Class service does not offer a tracked services, so the QR barcodes cannot be typed into Royal Mail Track & Trace. However, small parcels (eg. mugs or ceramic baubles) are scanned at their point of delivery with proof of location. This can be seen on Royal Mail Track & Trace.
Any orders placed over £25 will be sent via a tracked service (eg. Royal Mail 1st/2nd Class Signed For, Royal Mail 24 Hour Tracked). We take all our packages directly to our local Royal Mail Sorting Office. This means all of our parcels are taken immediately to the sorting department.